Privacy Policy – Refunds

Privacy Policy, Terms of Service and Refunds

Did you know?  We offer  Summer Camp Certification – click here.

You will be satisfied with our training – we guarantee it!

We do not store any of your information online, and will not sell, make available, share or give your email, phone number, name or any personal information without prior written permission from you.

Prices subject to change. If you already paid for the certification, we will NOT require additional payment, but honor the certification at the price you paid.

Money Back Guarantee:

We want you to be absolutely thrilled with our training, and will do everything in our power to give you the best CPR and First Aid certification. If you are not satisfied for any reason, please let us know.

We understand that sometimes you might need to change the date or location you registered for, and we will be happy to help, if you let us know in advance, with reasonable time, but “No-show” will forfeit your refund.

We will  refund your money even if requested up to 24 hours after the training (how many Companies will do that?), except for “no-show” For the training at our locations, if the Certificates have not been issued and the training materials have not been open, we will refund your payment in full* (see NOTE below).

If any Certificate has been printed, and / or if the training materials have been open, we will retain $25.00 and refund you the difference* (see NOTE below). All training materials and certificates must be returned to us before we issue the refund, which will be sent by Check or Money Order to the address you gave us, within 3 days (but usually the same day or the next business day) after we received the Certificate(s) and the training materials.

* NOTE: For the Private Training, or if training at your location, an additional $25.00 (in Franklin County) or $50.00 (in any other county) private/travel fee will be retained from the refund.

For any questions, please call Dan at (413) 824-9581, or email [email protected].